Marlette Van der Merwe
I have been with Teljoy for 21 years and on the whole I am very happy. There are advantages to getting items through Teljoy - advantages which are not available elsewhere to me, such as having my TV licence paid as long as I keep my TV maintenance contract. If there is a problem with my DSTV Explora, my fridge or my washing machine, all I do is make a phone call to Teljoy, instead of trying to find someone to fix my appliance and then being ripped off in the process. I would much rather pay more for the appliance through Teljoy, than have to waste time finding repairmen. I have read reviews of Teljoy's service, both for and against and I believe that there is no company that does not have glitches from time to time. I will continue to rent items from Teljoy as long as they exist, as their kind of service is unique. I have never waited long for someone to call me about a faulty appliance and they have always come out to examine the fault within a couple of days. The most recent faulty appliance was my dishwasher, which I have had five years and which is not sold by Teljoy anymore, and for which I have a maintenance contract. The computer board took ages to arrive and when it did, it was faulty. Another board was ordered and in that time I received feedback several times, from Teljoy. Just when I thought that life consisted only of washing up (by hand), I received a call from Teljoy to say that because the part was taking too long, they had decided to send me a brand new dishwasher. I am particularly grateful for Teljoy's amazing service because my husband is a blind invalid and I run my business from home. I would hereby like to thank Teljoy for providing the kind of service that they do. I don't know what I would do without Teljoy!