How Can We Help You?

About RTO

What is RTO?

Answer

Rent to own is a month-to-month contract that allows you to rent a wide range of household appliances, furniture, and electronics with the option to take ownership after the pre-determined rental period

What are the benefits of RTO?

Answer

  • Financial flexibility: Teljoy allows you, the customer, to upgrade/downgrade or cancel and return the unit at any time
  • Convenience: You can shop and apply online and we will deliver and set-up the unit in your home at no additional cost to you
  • Peace of mind: We’re responsible for maintenance, risk cover and even the TV licence (if applicable) during the rental period, again at no additional cost to you
  • Reliable and trusted: Teljoy has over 50 years of delighting customers

How do I apply?

Answer

It’s as easy as 1, 2, 3:

  • Step 1: Click on the ‘Add to cart’ icon on the product/s you would like to apply for and then click ‘Check out’
  • Step 2: Complete the application form online and if required, upload the supporting documents (copy of your ID document, 3 month’s bank statement, your latest payslip and your proof of residence) and click ‘Submit’
  • Step 3: Sit back and relax, our friendly agents will process your application and contact you within 2 business days

What is the rental period before I can take ownership?

Answer

For each product, next to the price of the product, you will see either 1 or 2 asterisk's ('*'). If a product has one *, that indicates that you would have the option to take ownership of the item after 36 months. If the product has two **, that indicates that you would have the option to take ownership of the item after 24 months. The product is rented to you on a monthly basis (with a 30 day notice period) whereby Teljoy gives you the option to take ownership of the product after a predetermined period stated in the agreement, either 36 or 24 months depending on the product category and contract). Should you not wish to take ownership of the equipment, you can continue the rental on an indefinite basis and continue to enjoy all the benefits of the rental agreement.

Can I really upgrade, downgrade or cancel the agreement & return the unit at any time?

Answer

Yes – if you choose to upgrade or cancel the agreement within the first 6 months, there will be a collection charge of R500. After 6 months, there will be no cost implications if your account is up to date

What is the difference between RTO and traditional financing options?

Answer

Rent to own vs. traditional financing options
  Teljoy Rent to Own Credit Layby
Brand name, quality products
No credit needed
Free delivery and set-up
Maintenance plan and risk cover included
In your home right away
Upgrade, downgrade or cancel at any time
TV licence included

Is there a cash option?

Answer

We don’t offer products to be purchased for cash. We offer month-to-month contracts with the option of ownership after a predetermined period which is either 24 or 36 months, depending on the product category.

Where are your stores located?

Answer

We don’t have physical stores, however all applications can be done on our website. We’ve made it easy for you to shop and apply. Shop our specials here.

How do I reset my password?

Sales & Applications

How do I apply?

Answer

It’s as easy as 1, 2, 3:

  • Step 1: Click on the ‘Add to cart’ icon on the product/s you would like to apply for and then click ‘Check out’
  • Step 2: Complete the application form online and if required, upload the supporting documents (copy of your ID document, 3 month’s bank statement, your latest payslip and your proof of residence) and click ‘Submit’
  • Step 3: Sit back and relax, our friendly agents will process your application and contact you within 2 business days

What documents do I need to apply for rent to own?

Answer

You could be asked to submit the following or a combination of these documents:

  • A copy of your ID/passport document
  • 3 month’s bank statement
  • Your latest payslip and
  • Your proof of residence

Why was my application rejected?

Answer

Your application may have been rejected due to not meeting our minimum requirements and/or you are under debt review.

How do I track my application?

Answer

You can view the status of your application under your customer profile on our website: https://www.teljoy.co.za/profile. You will also be notified via email and SMS for any updates from our team.

I have an issue with uploading my documents on the website

Answer

If you’re having issues with uploading your documents on the website, you can email them to sales@teljoy.co.za with your ID number as the subject line, or WhatsApp your documents to 064 949 0122

I am an existing Teljoy customer, why was my recent application rejected?

Answer

  • Your Teljoy account is not up to date
  • If you do not pay the full monthly amount every month for consecutive months.
  • You were previously assisted under debt review
  • If you cannot provide proof of paid up letters on previous debt
  • When four consecutive payments have not been met
  • You have not met the minimum criteria

What is the promo code for on the application form?

Answer

When we run certain campaigns we use a promo code as part of the campaign. As this is not a compulsory field on the application, you do not have to include a promo code in order to submit your application.

How do I reset my password?

Deliveries

How do I track delivery of my order?

Answer

Deliveries are done by an independent courier company, however Teljoy will contact you telephonically to confirm a delivery date/time. Once a delivery date/time has been booked you will receive a tracking code via SMS.

I have an issue with a unit that was just delivered

Answer

If there is an issue with a unit after our delivery team has left, please email customercare@teljoy.co.za with your ID number or Account number in the subject line and provide a description of the problem.

Will installation always be provided?

Answer

No, this will be dependent on your location and whether you request installation or not.

Account & Payment queries

What is pro-rata and how is it calculated?

Answer

A pro-rata charge is a part charge for a service/unit you used for only part of a month. The pro-rata charge is calculated based on the daily rental amount multiplied by the number of days from delivery until the 1st of the month. Please note that if the pro-rata charge is greater than the rental amount, the charge could include the 1st month’s rental.

My bank account was debited with the incorrect amount

Answer

  • When you receive a new unit in your home, the amount charged may have been more than the monthly rental due to the pro-rata amount being included. A pro-rata charge is a part charge for a service/unit you used for only part of a month. The pro-rata charge is calculated based on the daily rental amount multiplied by the number of days from delivery until the 1st of the month. Please note that if the pro-rata charge is greater than the rental amount, the charge could include the 1st month’s rental.
  • Alternatively, email customercare@teljoy.co.za with your ID/account number in the subject line and provide a description of your concern.

I have a query regarding the Teljoy debit order.

Answer

Please email customercare@teljoy.co.za with your ID/account number in the subject line and provide a description of your concern.

Need to make a payment?

Answer

You can make payment by making use of one of the below methods:

  1. Teljoy Banking Details
    • Account Holder: TELJOY : Film Fun Holdings
    • Bank : FNB
    • Branch : Carlswald
    • Branch code : 250117
    • Account number : 62031557137
    • Reference number : (Teljoy account no / ID no)
  2. To pay your account via SnapScan please scan the QR code below:

How do I upgrade my product?

Answer

You can either apply online or email sales@teljoy.co.za with your account/ID number and request to upgrade your unit

How do I take ownership of my product?

Answer

If you have been notified that your agreement is coming to an end of the predetermined period, you are able to notify us, in writing (customercare@teljoy.co.za), 30 days prior to the agreement coming to an end, that you would like to take ownership of the product. If we don't receive notice, your product will move on to a rent to own extension at a reduced monthly rate, and the risk and maintenance benefit will still apply.

How do I return a product and cancel the agreement?

Answer

We need 30 days’ notice, in writing, to cancel a contract. Email customercare@teljoy.co.za with your ID/Account number in the subject line and your request to return the unit and cancel the agreement.

Repairs

How do I log a repair for a product?

Answer

Complete and submit our repairs form: https://www.teljoy.co.za/technical-support

Will the appliance always be repaired at the customer’s home?

Answer

If possible, it will be repaired at the client’s home. In some instances the work needs a different environment for the testing and repairs. Under those circumstances the unit will be transported by Teljoy to and from the workshop.

If an appliance breaks, what do I do?

Answer

Complete and submit our repairs form: https://www.teljoy.co.za/technical-support

Easyfix

What is the Easyfix Maintenance Plan?

Answer

The Easyfix Maintenance Plan is an appliance and electronics maintenance cover plan that provides you with a complete household repair solution. It saves you the hassle of finding a repair centre and prevents unnecessary costs from being incurred in respect of high call out fees, parts and labour.

Which types of appliances and electronics can be covered under the Easyfix Maintenance Plan?

Answer

The Easyfix Maintenance Plan covers a wide range of household appliances not older than 8 years, including: Blu-Ray systems, convectional ovens, dishwashers, DVD players, microwave ovens, refrigeration units, sound systems, stoves, TVs, tumble dryers and washing machines.

How does Easyfix benefit me?

Answer

Easyfix manages the repair for you, from the time of call-out to completion of the repair. No need to take heavy appliances to repair centres and incur unexpected costs for repairs. We believe in rewarding our valued customers – the more household items you choose to cover with Easyfix, the less you pay because we apply bulk discounts to customers who choose to cover a large number of items.

Is there a waiting period for the Easyfix Maintenance Plan cover?

Answer

A 3-month waiting period exists in respect of all repairs. We have this waiting period to ensure faulty appliances and electronics are not signed up. Appliances and electronics under warranty are also covered. However, the 3-month waiting period will be waived in respect of appliances and electronics still under warranty as such items will be returned to the store of original purchase for repair.

What service do you provide during the waiting period?

Answer

We provide a telephonic service to assist if the problem can be resolved over the phone. We also provide a cash service to be repaired by an Easyfix technician.

How could the waiting period be waivered?

Answer

If the unit is under guarantee and the client provides us with an invoice. Also, if the unit is inspected by Easyfix and found to be in good working condition.

Does the Easyfix Maintenance Plan cover all service costs, even if my products need major repairs?

Answer

The Easyfix Maintenance Plan covers the cost of both parts and labour on all operating components that fail due to normal use. Some items, such as cosmetic parts, and rust are not covered. See our terms and conditions for exclusions.

Do you have a guarantee on repairs?

Answer

Yes we offer you a 3-month guarantee on all repairs.

Who will service the required repairs?

Answer

Easyfix’s qualified technicians will perform all repairs needed on all types of products, using only quality replacement parts.

Does the Easyfix Maintenance Plan replace your appliance and electronics due to theft or loss?

Answer

No, it doesn’t as you are only covered for technical repairs to your household appliances and electronics.

Would the appliance always be repaired at the client’s home?

Answer

If possible, it will be repaired at the client’s home. In some instances the work needs a different environment for the testing and repairs. Under those circumstances the unit will be transported by Teljoy to and from the workshop.

Pre-Loved

What is a pre-loved product?

Answer

Our pre-loved products have been used, cleaned, tested and graded to ensure it is fit for re-rental, they may have minor cosmetic defects.

How do I apply?

Answer

It’s as easy as 1, 2, 3:

  • Step 1: Click on the ‘Add to cart’ icon on the product/s you would like to apply for and then click ‘Check out’
  • Step 2: Complete the application form online and if required, upload the supporting documents (copy of your ID document, 3 month’s bank statement, your latest payslip and your proof of residence) and click ‘Submit’
  • Step 3: Sit back and relax, our friendly agents will process your application and contact you within 2 business days

What is the difference between rent-to-own on pre-loved products versus rent-to-own on new products?

Answer

A pre-loved unit is a demo/used unit and a new product is still a boxed unit, which is brand new

What are the benefits of applying for a pre-loved product with Teljoy?

Answer

  • Financial flexibility: Teljoy allows you, the customer, to upgrade/downgrade or cancel and return the unit at any time. Should you wish to upgrade the unit, additional credit checks will be required.
  • Convenience: You can shop and apply online and we will deliver and set-up the unit in your home at no additional cost to you
  • Peace of mind: We’re responsible for maintenance, risk cover and even the TV licence (if applicable) during the rental period, again at no additional cost to you
  • Reliable and trusted: Teljoy has over 50 years of delighting customer

What happens if my pre-loved item is faulty?

Answer

All our pre-loved products are tested and graded before leaving our warehouse. If the product is faulty, contact customercare@teljoy.co.za with your ID number or account number and the nature of the fault and we will ensure the product is repaired or replace the product with a similar one.

What can I expect to receive when the pre-loved unit arrives in my home?

Answer

There may be minor cosmetic flaws on the product, but as it is cleaned, tested and graded it will be in good working order.

Does the risk cover and maintenance still apply to pre-loved products?

Answer

Yes, both risk and maintenance are covered in your pre-loved rental agreement, which is our guarantee that a pre-loved product is just as good as new.

Can I apply for a pre-loved product and a new product at the same time?

Answer

No, unfortunately 2 separate applications will need to be done