- What is Rent to Own?
“Rent to Own” is a month-to-month contract that allows you to rent a wide range of household appliances, furniture, electronics and even baby goods with the option to take ownership after the pre-determined rental period
- How do I apply?
It\’s as easy as 1, 2, 3:
Step 1: Click on the ‘Apply now’ icon on the product/s you would like to apply for
Step 2: Complete the application form online and upload the required documents (copy of your ID document, 3 month’s bank statement, your latest payslip and your proof of address) and click ‘Submit’
Step 3: Sit back and relax, our friendly agents will process your application and contact you within 2 days
- Why was my application rejected?
One of the main reasons for an application being rejected is due to your personal bureau score falling below our minimum requirement. For more information on your bureau score and data please go to www.mycreditcheck.co.za
- How do I cancel my rental and return the product/s?
We require 1 month’s written notice and we will arrange with you for the product/s to be collected
- If I rent a TV, how do I go about getting a TV licence?
Relax, we have the licence covered for the duration of your rental. We will take the hassle out of your hands and issue you with a valid TV licence
- As a rental customer, if my product/appliance breaks, what do I do?
- How long do I need to rent a product from Teljoy before I have an option for ownership?
On each product, next to the price of the product, you will see either 1 or 2 asterisk's ('*'). If a product has one *, that indicates that you would be able to take ownership of the item after 36 months. If the product has two **, that indicates that you would be able to take ownership of the item after 24 months.
- What are the benefits of Rent to Own?
Financial flexibility – Teljoy allows you, the customer, to upgrade/ downgrade or cancel and return the unit at any time
Convenience – You can shop and apply online and we will deliver and set-up the unit in your home at no additional cost to you
Peace of mind - We’re responsible for maintenance, risk cover and even the TV license (if applicable) during the rental period, again at no additional cost to you
Reliable and trusted - Teljoy has 48 years of delighting customers
- What documentation do I need to apply?
- A copy of your ID/passport document
- 3 month’s bank statement
- Your latest payslip
- Your proof of residence
- Can I really downgrade/ cancel the agreement at any time?
Yes – if you choose to upgrade or cancel the agreement within the first 6 months, there will be a collection charge of R500. After 6 months, there will be no cost implications if your account is up to date
- When can I take ownership of the product/s?
This varies by product category, however you can exercise your option to own after 36/24 rental payments
- If I cancel and return my TV, what happens to the TV licence?
As the SABC licence is covered for the period of the rental, once disconnected the onus lies with you the customer to contact the SABC directly
- What is Risk Cover?
Teljoy covers claims while you’re renting with us. We will cover theft (with a valid case number and affidavit), accidental damage (except cracked tablet/cellphone screens) and any damage that may have been caused by lightening surges.